Last updated: 30 August 2026
Who we are
New Shoes Theatre operates this website: www.newshoestheatre.org.uk
New Shoes Theatre is responsible for the personal information collected and processed through this website.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using our Contact Form:
What personal information we collect
We may collect personal information if and when you choose to provide it to us, including:
- your name;
- your email address;
- your telephone number, if you provide it;
- the information contained in an enquiry or message you send to us;
- technical information, such as your IP address, where this is necessary for website security or spam prevention.
We only collect information that is necessary for the purposes described in this Privacy Policy.
Contact forms
If you contact us using a form on our website, we collect the information you choose to provide, such as your name, email address and the details of your enquiry.
Our website contact forms are provided using WPForms.
The information submitted through the forms is sent to our New Shoes Theatre email account so that we can respond to your enquiry.
We do not store contact-form submissions in the WordPress website database. Contact-form information may be retained in our email account and, where appropriate, on password-protected computers used by authorised members of New Shoes Theatre.
We retain contact information for six months, after which it is deleted unless there is a legitimate reason or legal obligation to retain it for longer.
How we use your information
We may use personal information to:
- respond to enquiries and requests;
- communicate with you when you contact us;
- administer and maintain our website;
- protect our website against spam, fraud and unauthorised activity;
- maintain the security of our website and systems; and
- comply with our legal obligations.
We do not sell or rent your personal information and we do not use it for targeted advertising.
Our legal basis for processing personal information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
- it is necessary for our legitimate interests, such as responding to enquiries and maintaining the security and operation of our website;
- you have given consent, where consent is required; or
- processing is necessary for us to comply with a legal obligation.
Where we rely on your consent, you have the right to withdraw that consent at any time.
Website hosting and email
Our website and email services are provided by Kualo.
Information submitted through our website may therefore be processed by Kualo as part of providing website hosting and email services to New Shoes Theatre.
We use Roundcube as the webmail interface for accessing our email accounts.
Access to personal information is restricted to authorised people who need it for their role.
Google reCAPTCHA
Our contact forms use Google reCAPTCHA to help protect the website against spam and automated submissions.
Google may process technical information about your device and your interaction with the website for the purpose of determining whether a submission is being made by a human user.
The use of Google reCAPTCHA is subject to Google’s own privacy policy and terms.
YouTube and embedded content
Some pages on our website contain embedded YouTube videos.
When you view a page containing an embedded YouTube video, YouTube and Google may process information about your device and your interaction with the video.
Where required, our cookie-consent system prevents YouTube content from loading until you have made an appropriate consent choice.
YouTube and Google operate their own privacy policies, which explain how they process personal information.
External links
Our website contains links to external websites and services, including:
- PayPal;
- Facebook;
- Instagram;
- LinkedIn;
- Bluesky
- Google Docs and Google Forms.
If you follow one of these links, you will leave the New Shoes Theatre website. The organisation operating the external website will then process information in accordance with its own privacy policy.
PayPal
If you choose to make a payment or donation through PayPal, you will be directed to the PayPal website.
PayPal will process your information in accordance with its own privacy policy.
We do not collect or store your PayPal payment or card details on the New Shoes Theatre website.
Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to function properly. Other cookies or third-party services may require your consent before they are used.
We use Complianz to manage cookie consent and preferences.
Our website does not currently use Google Analytics or another dedicated website analytics service to collect visitor statistics.
Where third-party content, such as YouTube, requires consent, you can choose whether to allow it through the cookie-consent banner.
You can change your cookie preferences at any time using the Manage cookie settings option on the website.
Who we share your information with
We do not sell or rent your personal information.
Where necessary to operate the website or provide services, personal information may be processed by service providers we use, including:
- Kualo, our website and email hosting provider;
- Google, in connection with reCAPTCHA and embedded YouTube content; and
- other third-party services that you choose to access through links on our website.
We only share information where there is an appropriate reason and lawful basis for doing so.
International transfers
Some of the third-party services used by our website may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable UK data protection law.
How long we keep your information
We retain contact-form information for six months.
After six months, contact information is deleted unless there is a legitimate reason or legal obligation to retain it for longer.
Other information may be retained for different periods where this is necessary for legal, security or administrative purposes.
How we keep your information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to authorised people who need it for their role.
Contact information may be stored in our email system and, where necessary, on password-protected computers used by authorised members of New Shoes Theatre.
Your data protection rights
Under UK data protection law, you may have rights including:
- The right to access the personal information we hold about you;
- The right to rectification of inaccurate or incomplete information;
- The right to erasure of your personal information in certain circumstances;
- The right to restrict processing in certain circumstances;
- The right to object to certain processing;
- The right to data portability in certain circumstances; and
- The right to withdraw consent where we rely on consent as our lawful basis.
These rights are subject to certain conditions and exceptions under data protection law.
To exercise your rights or ask questions about how we use your personal information, please contact us using our Contact Form:
Complaints
If you are unhappy about the way we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Information about making a complaint is available from the ICO:
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, the services we use or our legal obligations.
The date at the top of this Privacy Policy shows when it was most recently updated.
Use of AI in preparing this Privacy Policy
This Privacy Policy was prepared by New Shoes Theatre with assistance from artificial intelligence (AI). The content has been reviewed and adapted by New Shoes Theatre to reflect how we collect, use and protect personal information through this website.
Responsibility for the accuracy and content of this Privacy Policy remains with New Shoes Theatre.
